Frequently Asked Questions
Pushnin Jewelry House
Frequently Asked Questions
Here you'll find answers to the most important questions about ordering, payment, shipping, returns and our customer service.
How long does delivery take?
Every order is carefully checked, securely packaged and shipped as quickly as possible. Within Germany, delivery usually takes 1–3 business days after payment is received.
How is my order shipped?
We ship with DHL as an insured parcel. Once your order is on its way, you'll receive a tracking number, provided one is available for the selected shipping method.
What payment methods are available?
The currently available payment methods are shown directly during the order process. Depending on availability, these may include PayPal, Klarna and advance payment by bank transfer.
Can I return my order?
As a consumer, you generally have a 14-day right of withdrawal. Full details on deadlines, conditions and the return process can be found on our right of withdrawal page.
Is the jewelry genuine?
Yes. Every piece is made exactly from the materials stated in its product description. Our range includes jewelry made of gold, 925 sterling silver and gold-plated silver, as well as amber and pieces featuring select gemstones and semi-precious stones.
How do I choose the right size?
Size information can be found directly in the respective product description. If you're unsure, we're happy to help you personally choose the right ring, necklace or bracelet size.
How can I contact Pushnin Jewelry House?
The easiest way to reach us is by phone or email. On business days, we usually respond to inquiries within 24 hours.
Personal Customer Service
Still Have Questions?
We're happy to help with questions about our jewelry, sizes or your order.
Email: info@pushningold.com
Phone: +49 173 9549022